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Shipping from Japan

FAQs

Please read our FAQs page to find out more.

How long will my order take to ship?

Every RetroVizion piece is handmade in our Tokyo studio. In-stock items ship within 1–2 business days, and made-to-order items are assembled and tested before shipping. Tracking is emailed as soon as your order is on its way.

How is the lightbox powered?

Most of our lightboxes are USB powered or USB rechargeable — check the details on this page for your model. No wiring or installation: plug it in and it glows.

Is it really handmade?

Yes — every lightbox is 3D printed, assembled and tested by hand in our Tokyo studio. Fine layer lines are a natural part of 3D printing and make each piece one of a kind.

How bright is it?

Bright enough to read as a real sign at night, soft enough to use as a night lamp. The LED glow is even across the whole sign — no hot spots.

What if my lightbox arrives damaged?

All sales are final, but if your lightbox arrives defective, damaged, or we sent you the wrong item, contact us within 7 days of delivery and we will make it right.

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