FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes! We ship worldwide. Wherever you are, nostalgia is coming your way.
When will my order be shipped?
Orders are processed within 1–3 business days. You’ll receive a tracking number once it ships.
What is your return policy?
You can return unused items within 14 days of delivery. See our Return Policy page for full details.
How long will it take until I receive my order?
Shipping usually takes 7–14 business days, depending on your location.
Orders
Below are some of are common questions about orders
Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, we may be able to modify or cancel it. Please contact us ASAP.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link to follow your package.
I entered the wrong shipping info. What should I do?
Contact us immediately with the correct details. If the order hasn’t been processed yet, we’ll fix it for you.
I haven’t received my order confirmation email. What now?
Check your spam or promotions folder first. If it’s not there, contact us and we’ll resend it.
Camera & Product
Frequently Asked Questions
Does the camera record in HD?
Yes! While it keeps that nostalgic, VHS-style look, it records in high-quality digital format with smooth playback.
Can I transfer footage to my phone or computer?
Absolutely. You can transfer files via USB-C or with a memory card reader — no special software needed.
Does it have built-in filters or effects?
Yes! The camera includes built-in vintage filters to give your footage that dreamy, retro vibe right out of the box.