配送ポリシー
Shipping Policy
Last updated: April 2026
At RetroVizion™, we are committed to delivering your order as efficiently as possible. Please review the following terms carefully.
Processing Time
All orders are processed within 3–6 business days.
Orders are not shipped on weekends or public holidays.
Once your order has been processed, it cannot be canceled.
Shipping & Delivery
Shipping times vary depending on your location and are provided as estimates only.
We are not responsible for delays caused by:
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Shipping carriers
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Customs processing
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Incorrect shipping information provided by the customer
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External factors beyond our control
Incorrect Address
Customers are responsible for providing accurate shipping details.
If an incorrect address is entered:
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We are not responsible for lost or undelivered packages
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Additional shipping fees may apply for reshipment
Lost or Stolen Packages
Once an order has been shipped and handed to the carrier:
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We are not responsible for lost, stolen, or delayed packages
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Customers must contact the shipping carrier directly for claims
Customs & Import Taxes
For international orders:
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Customers are responsible for any customs duties, taxes, or import fees
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We are not responsible for delays caused by customs
Returns Related to Shipping
Shipping-related issues do not qualify for automatic refunds.
Returns are only accepted under the conditions outlined in our Refund Policy.
Contact
For shipping-related inquiries: